Each passenger must receive a boarding pass before boarding the aircraft. This rule applies to customers of all airlines, including Aeroflot. The presence of the document confirms that the traveler has the right to use the services of the selected airline and fly on a specific aircraft. Passengers can receive it after the registration procedure. If you do not have a boarding pass, you will not be allowed on board.
Sometimes situations occur that a passenger notices the loss of a boarding pass before boarding an airliner. This brings a lot of problems to the traveler, and the possibility of using the airline's services is in question.
Tourists are interested in whether it is possible to restore the boarding receipt? Each airline has specific rules regarding the reissue of a boarding pass. But any passenger can restore it. In certain cases, there is a charge for restoring the boarding pass.
If you need to board an airliner and can't find your boarding receipt, don't worry. Remain calm and stick to certain rules. You should return to the reception as soon as possible. You can contact an employee of Aeroflot Airlines. Explain to the employee about the difficulties encountered.
Usually a duplicate boarding pass is issued on a different form. To obtain the required document, show your passport to an Aeroflot employee. But the above steps are suitable for passengers on flights that have more than 10-15 minutes to board. If you find that your boarding document has been lost a few minutes before boarding the plane, most likely you will not be able to use Aeroflot's services at the moment.
In this case, the airline's employees offer to purchase an air ticket for the next departure of another airliner. You will receive money for an unused ticket, but not in full.
If you cannot wait for your next flight, contact the flight attendant of the aircraft. If the flight attendant has blank forms, and there are empty seats in the aircraft cabin, you can restore your lost boarding receipt.
Sometimes Aeroflot employees may delay the departure of the aircraft so that the passenger can reach the check-in counter and carry out the procedure for restoring the boarding pass. But the delay in the departure of an airliner occurs only if the flight is direct. Flights with connections cannot be delayed in order not to be late for boarding a connecting plane in another city. Then the passenger does not have the opportunity to fly on this flight without a boarding pass.
Why not take pictures and throw away your boarding pass!
Sometimes a boarding receipt may be required after a perfect flight. If you arrived in the desired city and found that you have lost your document, then you need to contact Aeroflot. The airline staff will be able to give you a duplicate ticket.
You should write a statement to the air carrier. But remember that you need to pay for the procedure. You will not receive a duplicate boarding pass in your hands, but a special certificate. The certificate will indicate that you actually used the services of Aeroflot. The certificate will indicate the flight number, place of departure and arrival, as well as dates.
You will receive a certificate of the flight only after Aeroflot employees verify the required data. The airline employees need to make sure that you were a passenger on the flight. After processing the data, the client of the air carrier will receive the necessary certificate.
If you have used online check-in, the electronic boarding pass is located in one of your email folders. Print it out on paper and present it to your location.
What is a boarding pass for after a flight? Most often, a document is required for passengers who used Aeroflot's services for a business trip. For reporting at his workplace, the passenger must submit certain documents. The list of official "papers" also includes a boarding pass.
If you could not find it after the flight, you need to get a certificate or a duplicate of the document in order to report at work on the perfect flight. The cost of obtaining a restored boarding pass at Aeroflot is about 700 rubles. If your work is ready to accept another reporting document, then you can provide similar papers.
The list of documents confirming the fact of air travel includes:
- an air ticket, the purchase of which is confirmed by a cashier's check;
- account statement;
- waybill.
Certain companies accept any documents that contain certain information. The document confirming the fact of the flight with the help of the Aeroflot air carrier must indicate the ticket number, as well as its cost, the exact date and time of departure and arrival at the designated place and route. If you purchase a travel document for an Aeroflot flight via the Internet, and the payment was by a bank card, you can print a receipt for the payment of the ticket. You will find the required receipt in your email.
The accounting offices of many companies are ready to accept the above documents in case of loss of the boarding pass. Then you do not need to receive a duplicate receipt, and you do not need to pay extra for restoration.
Boarding pass for the plane. Detailed analysis
How to recover bonuses
Aeroflot customers need boarding pass renewal for one more reason. The air carrier invites passengers to participate in the Aeroflot Bonus program. Members of the program receive bonuses for covering a certain distance, measured in miles. Clients of the air carrier can exchange the received bonuses for discounts for the purchase of future air tickets.
Currently, the route is being automatically restored, so passengers who have lost their boarding pass may not have their travel document restored. No help is required either. To recover the miles spent and receive the long-awaited bonuses, an Aeroflot client must contact the office or send an electronic application.
You must indicate the date and time of the flight, its number, as well as the ticket number. The required number of miles is credited to your personal account within 2-5 days. But automatic mile restoration only occurs for passengers on scheduled flights. You must contact Aeroflot no earlier than 14 days after the flight, but no later than 3 months. For those who were on a charter flight and lost their boarding pass, a more complex mile recovery procedure is required.
Although it is possible to restore the boarding pass, it is necessary to be careful with the documents before departure and after the plane lands. Recovery of any document requires personal time and sometimes money. Be careful when flying.
Aeroflot is your comfort!
The itinerary receipt of the electronic ticket and the originals of boarding passes serve as documents for the business trip report.
Be careful! Duplicate boarding passes will not be issued - keep the passes you received when boarding the plane.
Also, for reporting, you may need a bank statement confirming the fact of payment for the ticket from your payment card.
Taking into account the requirements of the Tax Code of the Russian Federation, in the event that an employee purchases an electronic ticket for a business trip or a business trip within the territory of the Russian Federation or abroad, documents confirming the expenses incurred may be:
- itinerary receipt drawn up on a passenger ticket approved as a form of strict accountability;
- a check or other document confirming the payment for carriage, drawn up on an approved strict reporting form.
If the itinerary receipt is not issued on a strict reporting form, but only as a printout, a boarding pass will be required, which confirms the fact of transportation.
The boarding pass must contain requisites that allow identifying the passenger and the destination of the trip (passenger's name, route, date of travel) "
At the passenger's request, Yamal Airlines provides the following information in writing:
- on the fact of carrying out / not carrying out air transportation of a passenger by flights of the Yamal airline;
- on the fact of booking / purchasing passenger air transportation on flights of the Yamal airline;
- on the cost of the purchased air transportation on flights of the Yamal airline (provided that the transportation was not included in the tour package);
- about orthodromy
Based on paragraph 2 of Art. 108 of the Air Code of the Russian Federation in the event of a passenger's involuntary refusal of air transportation, due to illness of a passenger or a member of his family or a close relative, traveling together with him on an aircraft, which is confirmed by medical documents, or in connection with the death of a member of his family or close relative , which is confirmed by documents, and the carrier's notification of this before the end of the time of check-in of passengers for the flight specified in the ticket, established in accordance with federal aviation rules, the passenger shall be refunded the carriage paid for air transportation.
The illness of a passenger or a member of his family or a close relative traveling together with him on the aircraft is the basis for the forced refusal of the passenger from carriage in the presence of contraindications to the flight, confirmed by medical documents, on the date of departure of the aircraft indicated on the ticket.
The requirements for medical documents to be provided in connection with the illness of a passenger, a member of his family or a close relative traveling together with him on the aircraft are determined by the rules of the carrier.
Applications for a certificate confirming a flight on Yamal Airlines flights are accepted:
- at Salekhard st. Aviation 27;
- in the offices of Yamal Airlines at the addresses posted on the website of JSC ATK Yamal
- on the website of JSC "ATK" Yamal "in the section" Information "-" Information about the flight ";
- at the box office of Aviaspectechnologii LLC
The application is accepted only in the established form with a passport, a child's birth certificate.
Payment for the issuance of certificates is made either at the cash desks of Aviaspetstechnologii LLC at the place of residence (the addresses of the cash desks are posted on the website http://ast-agent.ru/contacts), or by bank transfer according to the details posted on the website of ATK Yamal JSC in section "Information" - "Flight information".
For citizens living outside the city of Salekhard, the application is accepted by fax or e-mail, and the application must additionally attach a scanned copy of the passport, birth certificate, receipt of payment for services. An application for each passenger is written separately. Children under 12 years old fit into one application with a parent.
The issuance of a certificate is carried out personally to the passenger upon presentation of a passport and a receipt for payment for services
Help to the client about the cost of the flight. A certificate of the cost of the flight is necessary for the clients of travel agencies in order to confirm their expenses for travel to the place of rest and back (to receive compensation from the employer). The right to such compensation is reserved for specialists employed in budget-funded institutions in the Far North and equivalent areas (Article 325 of the Labor Code of the Russian Federation). Moreover, regardless of where the employee spent his vacation - in Russia or abroad.
Compensation for workers can also be paid by commercial firms.
The procedure for reimbursing such expenses is established by the Rules approved by the Decree of the Government of the Russian Federation of June 12, 2008 No. 455. It is in this document that we are talking about the certificate that the employee must submit in order to receive compensation from the employer for travel expenses.
True, if an employee was on vacation abroad, not all "travel expenses" are compensated to him, but only travel through the territory of our country. These are the costs of travel by rail, air, sea, river, road transport to the nearest railway station, airport, sea (river) port, bus station to the border crossing point of the Russian Federation.
During the flight, the employee's travel through Russia to the airport nearest to the place of crossing the state border of the Russian Federation is subject to compensation.
The client of the firm flew on vacation (to Turkey) from Domodedovo airport (Moscow). Flight Moscow - Antalya.
The closest Russian airport located at the border crossing point of the Russian Federation with Turkey is the airport in Adler.
Therefore, a certificate must be issued to the client with information about the cost of the flight to Adler airport.
Who can issue a certificate
Help to the client about the cost of the flight. A certificate of the cost of the flight is issued by the transport organization (clause 10 of the Rules). Attention is drawn to this in the letter of the Ministry of Health and Social Development of Russia dated October 20, 2008 No. 1501-13.
The transfer by the carrier of the necessary duties to an authorized agent is carried out on the basis of an agency agreement or an agency agreement. All of the above is true for a travel agent who enters into an agreement with a carrier and is entitled to sell air travel. Accordingly, he can also issue a certificate of the cost of the flight to his client.
If the flight was charter
Charter - the right to the capacity of the vehicle (Art. 787 of the Civil Code of the Russian Federation, Art. 104 of the Air Code of the Russian Federation). By organizing a charter flight, the tour operator receives from the airline the right to the capacity of the aircraft on a specific flight (s). In this case, the tour operator forms a specific fare for each type of tourist product. The fare for passengers on one charter flight included in the cost of different tours may vary. In this case, the airline does not have information about the cost of air tickets for charter flights, therefore, it issues tickets without indicating the price.
Clause 32 of the Federal Aviation Rules stipulates that the payment for the carriage of passengers, baggage, cargo by charter flights may not be indicated in the carriage document (air ticket).
Given these circumstances, information on the actual cost of the flight can be provided by the tour operator organizing the tour, or the travel agent based on the information provided to him by the tour operator at his request.
Rossiya Airlines JSC, upon the passenger's personal request, provides the following information in writing:
1. Charter flights operated from 04/27/2016 (FV 5501 - 5949):
ATTENTION!!! For confirmation of the cost of air transportation on a charter flight of Rossiya Airlines JSC, as well as the class of service, please contact the Agency at the place of purchase of the ticket.
| Help type | price, rub. (including VAT) |
| 500 | |
| 500 | |
| Certificate of confirmation of the fact and cost of the flight with the allocation of the distance to the border of the Russian Federation for the international flight indicated in the ticket. The request must be accompanied by a certificate of the total cost of the international flight, certified by the agency that issued the transportation. |
500 |
| 500 |
2. Regular and charter flights (FV 5401-6999):
3. Regular flights operated after 01.01.2014:
Rossiya Airlines JSC operates REGULAR flights under the commercial management of Aeroflot PJSC.
To obtain confirmation of the fact and cost of transportation on a regular flight, please contact PJSC Aeroflot.
4. Regular flights made before 30.03.2014:
| Help type | price, rub. (including VAT) |
| Certificate of confirmation of the fact of transportation on the flight of Rossiya Airlines JSC by air ticket. | 500 |
| Certificate of confirmation of the fact and cost of transportation on the flight of Rossiya Airlines JSC by air ticket. | 500 |
| Certificate of confirmation of the fact of purchase of an air ticket for the flight of JSC Rossiya Airlines and its cost, including tickets purchased through the website of JSC Rossiya Airlines. | 500 |
| Certificate of confirmation of the fact of execution / non-execution of the flight of JSC Rossiya Airlines as of the requested dates. | 500 |
| Certificate of confirmation of the fact of the flight with the allocation of the distance to the border of the Russian Federation for the international flight specified in the ticket (except for tickets issued in a block of seats). | 500 |
| Information about the length of the route, highlighting the distance to the border crossing and indicating the nearest airport to the border crossing point. | 500 |
The procedure for obtaining a certificate:
1. Make paymentPayment can be made by non-cash payment through Sberbank branches.
- by electronic sending to the email address:;
- by mail to the address: 196210, St. Petersburg, st. Pilotov d. 18, building 4, for the Settlements Department;
- to transfer personally to the Settlements Department of Rossiya Airlines JSC at the address: St. Petersburg, st. Pilotov d. 31
The completed application will be reviewed within 10 working days from the date of receipt. The certificate will be presented in the manner specified by you in the application.
The list of individuals and legal entities who are not charged for the issuance of certificates:
- Federal legislative and executive bodies, as well as legislative and executive bodies of the constituent entities of the Russian Federation and local self-government bodies, subject to sending a reasoned (with the obligatory indication of the basis (material number / other similar) and purpose) request within the framework of their powers for the purposes of execution assigned to their tasks and functions.
At the same time, such requests do not include cases when there is an employee-employer relationship between the authority and the passenger, and the nature of the requested information is aimed at providing the passenger with various guarantees / compensations, other benefits, including requests:
- - certificates confirming the fact and cost of the flight with the allocation of the distance to the border of the Russian Federation for the international flight specified in the ticket;
- - information on the length of the route, highlighting the distance to the border crossing and indicating the nearest airport to the border crossing point.
- The judicial authorities in the framework of the consideration of court cases.
- Lawyers when they provide legal assistance in the provision of documents confirming the powers of the lawyer and his right to act on behalf and in the interests of the client: an order (or power of attorney), a lawyer's certificate.
- Employees of Rossiya Airlines JSC.
- Veterans of Rossiya Airlines JSC and enterprises, the legal successor of which it is.
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Hello. Can you help in this situation? I, Taratina Lyudmila Anatolyevna, foreign. passport 754191302, Russian passport 55 12 064797 issued by the Federal Migration Service of Russia in the NAO on June 23, 2013. For the report on the preferential road, they require a certificate of the cost of air tickets to the airport nearest to the border crossing point. The estimated desirable cost is not less than 22 059 rubles (this price is given in a certificate from a travel agency from and to Antalya). The flight was on the route Arkhangelsk - Antalya - Arkhangelsk on a flight of U6 1137 (Y) Ural Airline on September 15, 2017, U6 1138 (Y) Ural Airline on September 29, 2017.
Lyudmila in "" 2 years ago
Answers (8)
Your accountants and even more so the Russian Ministry of Finance do not know and do not comply with the laws of Russia, demanding from you unenforceable documents.
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1. For international air transportation on the route Arkhangelsk - Antalya - Arkhangelsk, the place of crossing the Russian border for a passenger is border control at the airport of departure, and not a theoretically calculated place on the map ..
2. The seller is obliged to indicate the cost of the ticket in the electronic ticket, which was obliged to issue to the passenger after payment.
If the e-ticket does not contain the full payment value, then either the seller is a fraud or the passenger is not sighted.
3. The law prohibits the carrier from storing passenger data and data on the completed flight in Russia at the end of 7 days after the flight.
Therefore, someone who does not accept a ticket violates your right to some kind of legal financial benefit.
Try
- demand a written response from the person who did not provide you with the benefit and
- to appeal the issued decision of an unknown authority to the district prosecutor's office, indicating the request to the prosecutor's office -
i ask you to oblige the (unknown here) authority to provide me with this privilege.
Especially for SU535
1) the passenger leaves the Russian Federation at the moment when the plane crosses the state border. In the departure area of \u200b\u200ban international airport, a person is on the territory of the Russian Federation and is subject to the laws of the Russian Federation. Passing border passport control is just permission to get on the plane and leave the Russian Federation. But this happens, as I already wrote above, at the time of the actual crossing of the border in airspace. Learn materiel!
2) for any airline of the Russian Federation, the cost of a ticket, broken down by fare, fees and taxes, must be indicated
3) do you want to show a link to such a "law"?
Not.
1.Every passenger knows that for the passenger the actual place of crossing the border is at the airport where the border guard checked the validity of the passport (and visa).
The border crossing point for a passenger is Article 5-2-a of the RF Law "On the State Border of the Russian Federation"
--
The border crossing point that you indicated does not apply to the passenger. and to the aircraft - this is Article 9 of the Law of the Russian Federation "On the State Border of the Russian Federation"
2. An electronic ticket must comply with the rules of Article 169-5 of the Tax Code and the rules of The IATA "List of Ticket and Airport Taxes and Fees"
3. The passenger has the right to file a claim with the carrier within 7 days after the flight in accordance with Article 13-3 of the Montreal Convention 1999.
At the end of these 7 days, the carrier is prohibited from storing and processing ticket data - article 5-7 of the Federal Law "On Personal Data"
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