Fifteen hundred Russian tourists could not return home from the Chinese island of Hainan because of the problems of the Pearl River tour operator. IrAero Airlines refused to carry Russians because of the debts of the tour operator. In Rosturism, he excluded both legal entities of the Pearl River from the register of tour operators. The company that sold the vouchers stopped working because of the “impossibility of fulfilling obligations under the contracts”. Tourists had visas running out, they were facing fines. As the Federal Air Transport Agency found out, for many tourists itinerary-receipts for a return flight issued by the Pearl River turned out to be false.

For the week, according to the Federal Tourism Agency, nearly 1.2 thousand Russians were exported from Hainan Island.

The authorities of the Khabarovsk Territory intend to apply to the Ministry of Emergencies for help in evacuating from Hainan the Khabarovsk residents - tourists of the Pearl River. This was announced on Instagram by the governor of the region Sergey Furgal.

Now more than 160 tourists from Khabarovsk are expecting to return to their homeland, but "nothing is known by the timing of their departure to their homeland," Grigory Kolyshkin, attache of the Russian Consulate General in Guangzhou, told TASS. Earlier, a representative of the diplomatic mission said that the total number of Russians - tourists of the company "Pearl River", remaining on the island, is currently difficult to assess.

Due to the debts of the tour operator, IrAero Airlines suspended flights from China a week ago. By December 9, 1.5 thousand Russian clients of the Pearl River could not leave Hainan Island. For this week, according to the Federal Tourism Agency, nearly 1.2 thousand Russians were exported. Here is what one of the returning tourists, a resident of Chelyabinsk, Alexei Kozhevnikov, said:

“We lost the schedule, probably only for a day, that is, we moved the plane for a day. Of these, we spent about 12-13 hours at the airport. At the airport, of course, it was a pity to look at the kids who are sleeping on chairs. We made an improvised crib there. And so we all got to Chelyabinsk. Thank you for support. If it weren’t for the media, if there had been no hype in the press, then just having a rest on their own is unclear how they would get to Russia. At the time when we flew out, there were Khabarovsk residents who were ready to fly to Moscow, they were offered to fly to Moscow on our own flight, and they were supposedly sent to Khabarovsk later. But there was a doubt whether they would be sent to Khabarovsk or left in Moscow, because the airline could not clearly articulate, and therefore the Khabarovsk population actually staged a riot. Some of them still went on this flight, and, as far as I know, they flew to Khabarovsk. That is, the plane itself flew to Chelyabinsk, then to Moscow, in Moscow, judging by the messages in the VKontakte group, they even provided a hotel with accommodation, and a little later they flew to Khabarovsk. And another group of Khabarovsk residents simply stayed at Haikou Airport. There was information that they seem to have nevertheless been taken to Khabarovsk directly by "Tourist Assistance". But this is the only message, that is, unconfirmed information. ”

More than 280 tourists from the Pearl River flew from China to Moscow

A plane with 287 tourists from the Pearl River flew from Chinese Haikou to Moscow. This was reported by TASS with reference to the attache of the Consulate General of Russia Guangzhou Grigory Kolyshkin.

“A plane from Pegas Fly, also known as Icarus, flew from Haikou to Moscow,” said Kolyshkin. He added that the list of passengers was approved in conjunction with representatives of the company Pearl River and Pegas Fly.

Kolyshkin also noted that the issue of returning 161 tourists from Hainan to Khabarovsk is currently being worked out. “Nothing is known by the timing of their departure to their homeland,” he said.

TASS, with reference to the IrAero airline, also reports that a flight with more than 80 tourists who were resting on Hainan arrived from Moscow to Khabarovsk. They were sent from the island, first to Chelyabinsk, then to the capital, and from there to Khabarovsk.

Due to the fact that IrAero Airlines on December 7 announced the suspension of flights in several directions due to debts of the Pearl River, more than 1.5 thousand Russian tourists got stuck in Hainan.
It also became known that the tour operator rigged tickets for some customers. Later, IrAero agreed to take out Russian tourists at its own expense. On December 12, Rostourism excluded the Pearl River from the register of tour operators.

The Federal Air Transport Agency announced the eviction of Pearl River tourists from hotels in China

Those who are stuck in China due to the debts of the Pearl River tour operator are being deceived by Russian tourists from hotels in Hainan, TASS reports citing adviser to the head of the Federal Air Transport Agency Sergei Izvolsky.

According to him, the eviction takes place under the guise of organizing the departure of an IrAero airline flight to St. Petersburg, but in fact such a flight is not planned. Deceived tourists reported evictions to the Federal Air Transport Agency, Izvolsky noted.

“They are evicted from the hotel and sent at the insistence of the Pearl River to Haikou Airport for the IrAero flight to St. Petersburg, but such a flight does not exist in nature, as IrAero informed us. There are dozens of such tourists, ”said Izvolsky. According to him, now the department is faced with the task of informing tourists that this is "another fraud." A.

Russian tourist Elmira Aliyeva told RBC that she was taken from the hotel in Hainan to the airport. “A list was compiled for a flight to Ufa, but in fact this is not yet confirmed information,<...>   there are a lot of people, until they register anywhere, they do not provide information. They called the consul, he replied that the "Pearl River" doesn’t get in touch at all, negotiations are underway about our "evacuation" in Rostourism. "

As a tourist, Galina Alexandrova, told RBC, she was also taken out of the hotel, but registration for the flight upon arrival at the airport has not yet been done. “We were evicted from the Arcadia Hotel yesterday under the pretext that we were supposed to fly to St. Petersburg today, even lists were made. We sat all day, waited for the transfer, and after seven hours of waiting they said that there would be no flight to St. Petersburg, they brought us back to another hotel. And people who agreed to fly to Ufa say that instead of 290 people at the airport there were about 400 on this flight, ”said Alexandrova.

The problems of tourists brought to the Chinese island of Hainan by the "Pearl River" became known on December 10, when the airline "IrAero" announced the suspension of flights due to the debts of the tour operator to her. As a result, about 1.5 thousand Russian tourists from different cities got stuck on the island, who cannot buy tickets on their own and leave China because of the risk of overdue group visas (some planes with tourists were supposed to fly on December 8th). Later it became known that the Pearl River tour operator rigged tickets for some tourists, while the exact number of fake tickets is unknown.

The Investigative Committee opened a criminal case against the leadership of the Moscow travel agency, whose clients could not return from China. The airline must remove the stuck tourists from China at its own expense, since it has the opportunity for this, Izvolsky said earlier.

No tickets and threatened with eviction from hotels: Russian tourists are stuck in Hainan

Rostourism excluded both legal entities of the Pearl River from the register of tour operators. The company stopped working due to the “impossibility of fulfilling obligations under the contracts”.

The Pearl River has sold several hundred Russian travelers tours to China without a return ticket to Russia. More precisely, they had a route-receipt for a return flight by Pegas Fly, but, as the Federal Air Transport Agency found out, the document was false.

Sergei Izvolsky Advisor to the Head of the Federal Air Transport Agency stated:

“Pearl River tourists” provided us with documents from their travel package, including an itinerary-receipt of an electronic ticket. So, the flight, which was supposed to take these passengers off and was listed in the electronic receipt issued by the Pearl River to tourists on December 8 from Haikou to Zhukovsky, could not take place, since it was not even planned. And such a route-receipt of an electronic ticket was received by the hands of several hundred customers of the Pearl River. So, in fact, this tour operator issued them tickets and bought for them from the airline only one-way tickets - to China, these tourists do not have return tickets. We informed law enforcement agencies and the Federal Tourism Agency about this situation, and contacted the Russian Consulate in the PRC. Representatives of the consulate told us that, according to their data, more than 200 people may be in a similar situation - without a return ticket. We believe that in this case it is possible to use the funds of the Tourist Assistance Fund in order to pay for the airline flight. The cost of a flight from Zhukovsky to Haikou will be more than 200 thousand dollars: this is fuel, this is service at airports in Russia and China. A very large amount. But now we are not leaving passengers in trouble, we are negotiating with airlines to issue tickets to passengers of even other companies, who do not understand how they had to fly. ”

Difficulties with air transportation plagued the Pearl River literally from the moment it entered the Russian market last summer, Kommersant writes.
  At first, VIM-Avia was to become its main partner, but in the fall of 2017, the carrier stopped working.

Then the tour operator collaborated with Pegas Fly, but the Chinese authorities did not coordinate flights to Hainan several times. Another tour operator had similar difficulties - Alrosa Airlines.
  According to the publication, with the cancellation of the agreed flight programs in Hainan or the delay in receiving a slot, many tour operators working in this direction have faced. There really is such a problem, and the Pearl River did not have the right to send tourists without any approval, says Advisor to the head of Rostourism, general director of VIP-Service Holding, member of the Association of Russian Tour Operators Dmitry Gorin:

Dmitry Gorin, Advisor to the Head of Rostourism, Vice President of the Association of Tour Operators of Russia

“There really is one difficulty in this direction - it is the difficult to get a slot. Slot - the actual time of arrival and departure of a private flight. Many carriers sometimes spend up to three months on this to agree on the received slot. In this situation, programs often break down or carry over. There was an order: until all permits are received, it is unacceptable to sell tourist trips in this direction, and in such a situation this will once again be taken under control by all our regulators. Previously, VIM-Avia Airlines, which ceased operations, was a major carrier in this direction. It was with the departure of this carrier that it was difficult to get updated slots. In the situation that has now arisen, practically throughout the year, from December there have been transfers, cancellations of tours, including due to non-receipt of slots. But this is not grounds for excuses. ”

Dmitry Rudenko from Kursk was supposed to fly from Hainan on Saturday. Like other tourists, new surprises await him every day. According to the Federal Air Transport Agency, many customers of the Pearl River tour operator turned out to be false air tickets, there were no plans for these flights.
  Some tourists are now evicted from hotels by deception, sending to the airport for a nonexistent flight. Dmitry, who was about to return to Moscow, was also offered to fly to other cities with flights, which in reality were not there.

“We have already been moved from hotel to hotel twice. The guides urged us to fly to Ufa or St. Petersburg, but we refused, feeling something was wrong. We did not see departing for Ufa, they stayed at the airport, because IrAero did not let them aboard. St. Petersburg left in the evening and returned, they were also refused at the airport, but at least they took them back and resettled. We do not know whether they will take us out of here or not. Thank God, while we eat and live. "

Alexei Kozhevnikov, who, along with his wife, arrived in Hainan from Chelyabinsk, has a ticket until Thursday, on Friday they hope to fly home. The panic among tourists is growing every day, patience is at its limit.

“My wife and I are here, we fully understand the families that came with small children. Now they huddle where it is not, they are being transported from place to place. In a private chat, information appears that some people are being evicted from the hotel fraudulently, or with the help of the police. They’re not allowed to attend breakfast, only the children are brought out plates with some food. ”

Fifteen hundred tourists from the Pearl River, which has now ceased operations, are stuck in Hainan. The tour operator attracted with incredibly low prices for trips to China: for 20-25 thousand rubles per person. Agents were offered high commissions for the sale of tours, namely 18%. Disruptions were already there, but they turned a blind eye.
  The founder of the company for individual tourism advises buyers of tours to check hotel reservations and airline tickets before traveling on vacation.

I recommend everyone to check your hotel reservation. After paying a week later, write direct letters to the hotel and check, because the voucher that is issued cannot be made a full-fledged official legal document. It is issued by the company itself on its letterhead, with its own logo, and it is very easy to fake.
  - What to do with tickets?
  - Unfortunately, tickets cannot be verified in any way. If these are charters, then in no way at all, but if these are regular flights - in the same way as hotels.

Clients of the Pearl River will probably have to be returned back at the expense of the Turpomosch association fund.
  Tourists on Vkontakte chat are discussing that the company allegedly employs the same people as the operator Southern Cross, which went bankrupt four years ago, and its tourists also found that they did not pay for hotels and return tickets.

"We are afraid to be on the street." Russian tourists cannot leave Hainan

Tourists who are stuck in Hainan are waiting for departure to Russia.

Dmitry was supposed to fly out on Saturday. He says that many tourists run out of money because they have to pay for food on their own. Those who are happy to extend their holidays are few, he says:

“We, it turns out, extended the stay. Of the meals, we only have breakfast, that is, at our own expense, lunch, dinner, if we want to eat, then at our own expense. Naturally, people all rode, as we, for example, for seven days and calculated the money exactly for seven days. Nobody knew about it, if they had known, saved somewhere, everything is pretty sad with that. Tomorrow is the 11th, again the situation is incomprehensible, tomorrow, we have already been told, we are being evicted and sort of transported to another hotel. We are afraid to be on the street. There is no panic as such. The units of people here: "Oh, cheers, the vacation was extended, wonderful." Everyone else is worried, because everyone has work, things to do at home. ”

Alexei Kozhevnikov and his wife arrived in Hainan from Chelyabinsk, and compared with other tourists they have a comfortable situation: the hotel voucher expires only on the 13th:

“Every day we see tourists who are being collected, taken away somewhere, then in a day or two they bring us to our hotel, or at the reception we ask:“ Where have you been taken? ” But after two hours they still stand at the reception, and it seems that they have just been dropped off somewhere, but for some reason they have brought them back. What is typical, I in the VKontakte group published information that the tourists somehow communicate with each other, and a representative of a travel agency came to me, that is, it turns out, an intermediary between tour operators and tourists. She reported that for some time her tourists were out of sight for several days, that is, she could not get through to her tourists who she sent from Khabarovsk. For several days these people are nowhere to be seen, not heard, they do not appear on social networks. "

Representation of the Pearl River in Russia, according to information from the official website of the company, opened in 2017. A travel agent working in one of the Russian regions said that the Pearl River had problems last year, but then the money was returned to tourists:

“I can’t give you any negative information about the Pearl River, because I came across it that year, I had the same situation, but the money was returned to us completely, they work very clearly in this regard. Returns to us have been made. This year I did not plant, I was very afraid. When I already realized that the tourists were returning, they were telling relatives how well they had flown, the tourists were just contacting us too: let's book, we also want to. Then the tourists flew away from us, they settled, they were there, they wrote to me that everything was fine, the reservations continued, and now this has happened. "Pearl River" gets in touch, they say that the issue will be resolved now. "

Natalya from Chelyabyansk was able to return to Russia, but with adventures: at first it turned out that the tour operator did not completely pay her for the hotel. Then, when the tourists could not fly away, they were sent to the zoo instead of the hotel:

“We were brought on time to the airport, but it turned out that the flight was delayed. There is free water at the airport, tourists bought “Doshirak” in vending machines and they themselves could brew vermicelli. As a result, we were put on buses, they said that we were given a free tour to the zoo. They brought us to the zoo and decided to feed them lunch first. At two o’clock they brought to the restaurant at the zoo and only at three o’clock brought food. Naturally, everyone attacked her, because at night there was eviction from hotels, all hungry. After that, we walked around the zoo, at five or six o’clock we were already sitting on the bus waiting for our departure. But neither in an hour, nor in two, we did not leave this zoo, because the guides were waiting for orders from the authorities, where to take us. ”

In total, there are about one and a half thousand tourists of the Pearl River, who should be transported by IrAero Airlines in China. The Consulate General of Russia said that he is keeping the situation under control and is providing advisory assistance to Russian tourists.

Fifteen hundred Russian tourists cannot return home from China

While everyone is accommodated in hotels, the Russian consulate in Hainan will redirect their appeals to Rostourism, and in connection with the weekend, the relevant Russian departments do not help compatriots. The situation is complicated by the fact that most tourists have group visas. Even those who collect money for a return ticket will not be able to leave the island alone.

In addition, tourists expire visas. By law, delinquency threatens Russians with big trouble, including fines. Most likely, on Monday the Federal Air Transport Agency, the Federal Tourism Agency and the Ministry of Transport will try to force IrAero to fulfill its obligations to passengers, the spokeswoman for the Russian Union of Travel Industry Irina Tyurina suggested:

The airline on Friday announced that due to the large debt accumulated by the Pearl River tour operator, they stop flights and will no longer serve passengers. The question immediately arises: what does the accumulated debt mean? Who made the airline accumulate this debt? Who made her take tourists to China by unpaid flights? That is, they have money to take out tourists, but they have no money to return them back. In this situation, the airline is obliged to return back all the tourists whom it took out. And I believe that the market regulator - the Federal Air Transport Agency, together with the Ministry of Transport, Rostourism and so on will force the airline to return all the tourists. It should also be borne in mind that on Thursday the Pearl River tour operator announced the appearance of an investor - a Chinese company that plans to invest $ 100 million in these programs of flights to Hainan, according to representatives of the Pearl River. And on Friday, the airline announces that it will no longer serve tourists. That is, the airline, apparently, decided that since some money was flashed somewhere, then you will first return all debts to us, and then we will serve your customers. This is called blackmail. And since everything happens with us on weekends, no one deals with these tourists, no consulate that sends to Rostourism, an airline that sends for some reason to "Tourist assistance". "Tourist assistance" will deal with the export of tourists only if the tour operator has announced the suspension of activity. A tour operator "Pearl River" does not announce the suspension of activity and generally does not get in touch, does not answer calls.

About the Russians who were just about to fly to China with the Pearl River, they bought a ticket, tickets, what should they do?

They, I think, are now conquering travel agencies to understand what they should do. Travel agencies are trying to get some information from the tour operator, apparently, he is not very ready to communicate, because the executive director, commercial director of the Pearl River does not answer the calls, that is, they have to wait, or they will fly away later, if they can, either they will wait either for some offers from the tour operator, if he continues to work, or offers for compensation of tours, but this can only be due to financial guarantees, and financial guarantees are ridiculous.

According to Irina Tyurina, the Pearl River tour operator, apparently, has long been experiencing financial problems. In the Unified Federal Register of Tour Operators there are two legal entities that in fact form this company. And each of the legal entities has financial guarantees - only 10 million rubles.

“These are just ridiculous figures in comparison with the volumes with which they turn,” Tyurina was indignant. Despite the fact that they regularly sent charter aircraft to Hainan. Judging by the registry, last year one of these legal entities served only 45 people.

A spokeswoman for Rostourism also noted that at least the visa problems of Russian tourists in China will be settled at the diplomatic level, and fines will not affect them. The carrier IrAero is a Russian airline based at the international airport of Irkutsk, with 28 aircraft in its fleet. IrAero refuses to communicate with the press, citing a day off.

According to the Federal Tourism Agency, all tourists of the Pearl River have return tickets. By law, the air carrier must return them to their homeland on the indicated dates. On November 29, the head of the department sent appeals to the Prosecutor General, the Ministry of Internal Affairs of Russia and Rospotrebnadzor with a request to give a legal assessment of the situation, the actions of its participants and take response measures. Business FM also failed to reach the Pearl River tour operator.

This is not the first incident with the IrAero charter. On November 22, the airline was supposed to take 280 Russians away from the Hainan resort, but the liner broke down, and the carrier had to wait a long time for the spare part. As a result, tourists were able to return only after three days.

Today, after a meeting with the head of Rostourism, the leadership of the Pearl River tour operator held a large press conference

According to Rostourism today, on Wednesday, the head of the department, Oleg Safonov, met with representatives of the Pearl River tour operator.

« The event was organized by the Federal Tourism Agency in connection with the large number of requests from tourists to the department, caused by the cancellation of the Pearl River flight programs, numerous delays and transfers of flights from various regions of Russia to about. Hainan (China) and vice versa, with the cancellation of tours purchased from legal entities of this tour operator and delays in the return of money paid by tourists to them, ”   the message says.

As Rostourism recalls, the resonant event at the end of November 2018 was a four-day delay in the flight from Hainan (Haikou) to Khabarovsk, which the tourists of the Pearl River were supposed to return home from.

« Despite the fact that all of them were accommodated at the expense of the tour operator at the expense of the tour operator and were provided with meals, the shortcomings in the system of information interaction of the Pearl River with their customers caused a serious negative effect and concern among tourists, ”   emphasize in the press service.

The meeting also addressed problems with the implementation of flight programs carried out for the Pearl River by the air carriers IKAR (Pegas Fly, from Moscow), Alrosa (from the Far East) and S7 (from Siberia).

« Representatives of the Pearl River informed about the agreements reached with IrAero Airlines, which, according to them, is ready to carry out the entire volume of air travel of the tour operator’s tourists to the Chinese direction, "   - the message says.

The tour operator, as noted in the Federal Tourism Agency, promises to make all necessary efforts to fulfill its obligations as soon as possible and to pay off debts to tourists.

“We keep the situation with the Pearl River under control and we will take all necessary measures within our powers to ensure that it normalizes. The tour operator itself, of course, must carry out serious “work on mistakes” so that its commercial miscalculations or problems in relations with counterparties no longer negatively affect consumers ”,   - the press service quotes the head of the department.

At the same time, the Pearl River tour operator today held a press conference in Moscow at which he outlined an optimistic scenario. "FROM at the beginning of 2018, we sent 45 thousand Russian tourists to rest in Hainan, which is 20% more than a year earlier. By the end of the year, we plan to send 50 thousand people only on our own direct flights, ”- told reporters the commercial director of the Pearl River Evgeny Kosinkov.

He noted that daily non-stop flights to Haikou Airport were carried out by IrAero, Pegas Fly and Alrosa Airlines from Moscow, St. Petersburg and another 15 Russian cities.

Answering a question about possible delays and cancellations of flights in 2019, Mr. Kosinkov said that the cooperation of the tour operator with IrAero and the intermediary company between Russia and China Aviation Services is designed to eliminate flight failures.

« Thanks to the assistance of Aviation Services, we have no problems with slots, all the necessary permissions have been received, the schedule for the winter season has been set. "IrAero" has received permission to operate all scheduled flights to China and will fly stably ”,- he said.

Mr. Kosinkov also emphasized that a trip to Hainan in the new year will cost 25-40 thousand rubles per person, depending on the season.

« Our company set a goal in the spring to create an affordable year-round mass beach product. Southeast Asia is still a long-distance destination for Russians, even from the cities of Western Siberia and the Far East, travel time is at least 6 hours, and for the European part of Russia - at least 9-11. Therefore, it is considered that this vacation is expensive. But we have changed this concept.

They reduced the cost of the product by optimizing the cost of transportation, optimized the work of receiving tourists in Hainan. This allowed us to reduce the cost of packages by 30-40%, depending on the city of departure. Now we offer to rest for 25-30-40 thousand rubles per person, depending on the season. On New Year’s, the cost of tours is, of course, higher, but on average throughout the year we have reached such numbers ”,- said the top manager of the company.

Recall that earlier this week the operator announced the signing of an agreement with Aviation Service HK Limited, under which the Hong Kong company is included in the Pearl River project as an investor and controlling the activities of the Russian operator. The volume of investments will be about $ 100 million .

And yesterday it became known that the a / c “Alrosa” canceled international flights from the cities of Siberia and the Far East to Sanya, carried out by order of the “Pearl River”.

I want to tell my impression of the Pearl River. Flew in early October, got on a wave with problem settlement. Someone had a failure, either at the Pearl River, or at the Chinese side, but the reservation went off. But in principle, we were accommodated in another hotel, also 4 stars, but in a different place. Such a variant of the solution to the problem that has arisen suited us. Everything else is good. During the flights fed, watered. While determined with the settlement, they also gave water.

Rating: 4 (good)
  11/15/2018 at 13:38, Mikhailov Nikolay

bought a tour from the Pearl River, flew from Kazan in October. the weather on the island is great. all transfers are organized. the hotel suited us. The host guide answered all questions, helped if we did not know how to get to one place or another. I liked the rest, thanks.

Rating: 4 (good)
  11/13/2018 at 13:33, Roma Sabov

i want to leave my review about the Pearl River. We rested superski. We settled in the Park Hyatt Sanya Sunny Bay Resort 5 * hotel in Yalunwan Bay. The hotel is super, I liked everything. Neat big rooms, service on top. Many walked along the bay. We tried a lot of local dishes, it's a pity you can’t attach pictures.
  By the way, hotels have hearty lunches and dinners!

Rating: 5 (excellent)
  11/10/2018 at 15:45, Dima Perenkov

They flew with the Pearl River for 15 days. Such a number of days was specially chosen, since due to the peculiarities of movement on the island at night 2 days of rest are lost and it is stupid to fly for 7 days. For two weeks, we bought enough, the weather was great! + 28 + 30 degrees, sometimes there was rain, but everything quickly dried up.

We had a great rest! we are happy with the family))

Rating: 4 (good)
  11/07/2018 at 12:08, Kseniya

Once again, the pearl river deceived everyone. You have to fly to Haikou for a longer period. And what ZhR offers for 7 days is a complete fraud. The days of departure are arbitrarily selected and nothing is returned. Upon arrival, they turned to the tour operator for the return of money, they said to wait when they return the money to their account, it was ridiculous and disgusting for 24 hours to change the departure, i.e. tickets and wait for the minimum return. We need to sue ZhR, we do not recommend flying through this operator, a complete divorce. It’s spoiled all the rest with them and for moral damage take /

Rating: 1 (very bad)
  11/04/2018 at 11:04, Galina

Most of all I regret that I didn’t immediately read reviews about this “wonderful” tour operator. My story is similar to many described here. In April 2018, tickets were purchased for Hainan Island from Kemerovo, the departure was supposed to be May 15, but flights were canceled and no one left. They said that the money must be returned, but when it is not known. After 3 months of promises and “breakfasts”, it became clear that we won’t refund our money peacefully. I had to go to court, to which the defendants, of course, did not appear and the decision was made by the judge without their participation. Subsequently, with a court decision, we went to the bank, waited another month and again nothing! Suddenly they didn’t have money on their account) a company that continues to fly (already, by the way, with sufficient prices) and has no money to deceive! very funny of course. As a result, do not fall for low prices and do not fall for high prices either. Fly by anyone but not the Pearl River

Rating: 1 (very bad)
  10/25/2018 at 15:38, Daria

Good day to all. Flew to Hainan with the Pearl River from Ufa. really worried about the departure or not, but everything is fine! Arrived in Haikou, delivered by bus to the hotel. The only negative was staying at the hotel for a long time, but this is rather a complaint to the slow-moving workers of the hotel. And the Chinese, as you know, are not famous for the speed of work. Many walked along the coasts, evening festivities in different institutions did not leave us indifferent. Soon home, but I would like to stay here not for 8 days, but at least for 3 weeks)))

Rating: 4 (good)
  10/16/2018 at 12:55, Glory

A tour to Hainan was purchased in Blagoveshchensk from 09.17.18-01.10.18, its duration is announced as 14 days, in fact the departure took place on September 17 at 21.40 local time by a / c Alrosa, the departure is quite late, it is included in the number of paid days, but arrival actually September 18 (one day paid, but lost), the same thing happens on the way back - they took away from the hotel at 23.30 on September 30, breakfast paid for October 1 disappeared, because the hotel did not provide lunch box, despite the fact that we warned of early eviction and thus on October 01, also flew out of the number of declared days, because at 09 am October 01 was already at home.
  I didn’t like the work of the guides who met and escorted me, almost zero information from them about the island, they only talk about excursions, five minutes of information, the lights on the bus were turned off and everyone was resting.

Rating: 3 (medium)
  10/15/2018 at 16:05, Irina

At the end of May, my family and I were resting in Dadonghai Bay. I liked it very much, the place was struck by its beauty. This is our second flight abroad and chose the Hainan Island. The tour was taken from the Pearl River, flew from Moscow. Transfer to the hotel, excursions and all that. The only hotel let us down a bit, but this is no longer a complaint to ZhR, but to the hotel management.
  Next year we want to fly again to Hainan, but to the other side of the island))

Rating: 4 (good)
  10/11/2018 at 00:25, Artyom

September 9th returned from Haikou. Tour bought through the Pearl River. Satisfied with everything. There was no hitch with departures, transfers, and a hotel. Rested in pleasure with the whole family.
  The weather was sunny and we did not find a typhoon. Although many who were on the island during the typhoon said that it just rained for 2 days.
  In general, the Pearl River, thanks! We had a good rest, next year we will fly again with you!

Rating: 4 (good)
  09/28/2018 at 15:40, Oleg

This TO launched sales on about. Hainan with a departure from Novokuznetsk in May 2018, but alas, the flight program was canceled (charter of the a / c of Alrosa), offered to be rescheduled for June, or to return the DS, 05/28/2018 received a message from THAT that no one will fly in June, the DS will be returned !!! But in fact, payments have not yet been made according to May applications, now the June ones have been added !!! Tourists require money from us, THAT shrugs your hands with the words wait, refund, but when ??? booking a new tour with another MOT is not possible, because there is no return, therefore there is nothing to pay !!! Tourists are in the anger that is rightly poured on us - agents, spoiled vacation, nerves, people suffer and our reputation, which has been sought for years !!!

Rating: 1 (very bad)
  05/29/2018 at 10:25, Dorofeev Andrey

a tour to Hainan was bought on December 17, the flight was to take place from Ufa on January 13. The cancellation of the tour was reported on January 12. They wrote for a refund immediately on January 12, as we were told, the application was registered on January 15. There is still no return ... Call them for 2 hours, request to work, wait, wait, wait .... But there is no return. a decent company doesn’t do that, Fraudsters !!!

Rating: 1 (very bad)
  03.03.2018 at 11:15, Aigul

I am writing a review from the travel agency management. About 30 applications to China from Tyumen were booked with us. Flights did not take place, the tour operator said that a refund would be made, or an alternative to rest. Our tourists have chosen a full refund. Before the New Year, money was returned for half of the failed tours. After the holidays, four more applications. Then they returned for one more. I want to say that this is the first tour operator who, despite such a difficult situation for him, always answers calls, always speaks correctly, answers letters, given the flurry of calls from disgruntled travel agents and tourists. I urge everyone to be patient, because they faced this problem due to circumstances beyond their control and they do not declare this, but try to resolve the issue with all the tourists. Director of Travel Tour LLC Roman.

Rating: 5 (excellent)
  01/27/2018 at 18:45, Novel

On December 25th they took a tour to Hainan. 2 days before the departure, Hainan was replaced by Vietnam. We had no choice, because the money was said to be returned within 10 days. I had to agree to Vietnam, although we were there .... but, alas .... the day before departure, and this direction was canceled !!! Absolute disgrace: the vacation was taken in vain, the mood is spoiled ... nobody is going to compensate us for additional material and moral costs ..... they didn’t even apologize !!! expressed only understanding))). I do not recommend taking tours across the Pearl River !!!

The tour operator "Pearl River" did not manage to cope with the problem of Hainan. Previously, several times it was reported that the travel company is constantly postponing the start of flights. Yesterday, January 11, a message appeared on the site of the travel services provider that the company was forced to make a decision to reduce the flight program. The decision will not be changed, at least during the winter navigation.

In the message, the tour operator is trying to explain to customers that he tried to do everything possible to establish a normal communication with Hainan, but nothing came of it. It turned out to be too difficult to ensure normal conditions for transporting tourists from 5 cities at the same time. Despite the fact that the Chinese side finally managed to get permission, the Russian side decided to introduce a ban.

In this situation, there is nothing left to do but reduce the flight program. From January 26 to March 23 this year, they plan to carry out only once a week a flight from the capital to Haikou. Other flights will not be operated. Tourists who have already bought tours can get 100% compensation. If the option of rebooking a departure from a regional airport to a Moscow airport is suitable for the client, this can be done without surcharges. Moreover, in this case, the cost of the tour with departure from Moscow will be reduced by the size of the cost of the flight to the capital's airport. Thus, the tour operator is trying to avoid the cost of transportation for those who have already bought a vacation in Hainan.

A. Yurov, Development Director of Pearl River, reports that no flights to Hainan will be operated until January 26. As you know, earlier the tour operator reported that the program would cover routes from Kazan, Ufa, Tyumen, St. Petersburg, Rostov-on-Don and Chelyabinsk. This promise still remains valid, it is only carried over to the period after the end of winter navigation. The carrier will be able to receive all necessary permissions only after March 23 of the current year.

This situation did not remain without comments of employees of the Federal Tourism Agency. The department reports that they will consider the possibility of issuing permits only if the carrier can provide permission from the PRC. The presence of slots at Chinese airports confirms the seriousness of the carrier’s intentions, officials are sure. The federal tourism agency urges suppliers of tourism products who work with the Chinese direction to take this rule into account when planning tours so that they and the tourists do not have problems.

It is worth recalling that the flight program to China was supposed to resume on December 21, but the event fell through. However, a similar situation happened on November 3 last year, only then the crash of VIM-Avia was to blame for everything.

Why do you think the Pearl River is constantly having difficulties? Do they choose the right partners?