- the identity card indicated in the order;
- birth certificate (when traveling with children).
How to buy a ticket without leaving home?
Indicate in the required fields the route, date of trip and the number of passengers. The system will select the option from the hundreds of airlines.
From the list, select the flight that suits you.
Enter your personal data - they are necessary for issuing tickets. Tutu.ru transmits them only through a secure channel.
Pay for your tickets by credit card.
How to pay for a ticket when buying online?
Paying a ticket on the Tutu.ru website is faster and most convenient with a credit card.
We accept cards of all types of Visa and MasterCard international payment systems - debit, credit, virtual (for example, QIWI Visa Virtual).
Why is it possible to specify bank card details on the Tutu.ru website without fear?
Data entry takes place on secure pages. We do not store any information about bank cards, we only transfer them to the bank for payment.
The whole process takes place automatically, without human intervention.
Data is transmitted over a secure (encrypted) channel.
We guarantee that no information will be transferred to third parties or used for purposes other than ticketing.
What does an electronic ticket look like and where to get it?
After payment on the website, a new entry will appear in the airline database - this is your electronic ticket.
Now all information about the flight will be stored with the airline.
Modern airline tickets are not available in paper form.
You can see, print and take with you to the airport not the ticket itself, but the itinerary receipt. It has an electronic ticket number and all the information about your flight.
Tutu.ru sends an itinerary receipt by e-mail. We recommend to print it and take it with you to the airport.
It can be useful at passport control abroad, although for boarding a plane you only need a passport.
How to get on a plane by electronic ticket?
An electronic airplane ticket is an official document confirming the conclusion of an agreement on air transportation.
To use the ticket, you only need to arrive at the airport on time and check in.
To register you will need:
The itinerary receipt is not a mandatory document when registering. However, Tutu.ru recommends printing the receipt and taking it with you.
It may be needed at the passport control abroad, as a confirmation that you have a return ticket or that you are following the route.
How to return an electronic ticket?
The rules for returning tickets are determined by the airline. Usually the cheaper the ticket, the less money you can return.
To return the ticket as soon as possible contact with the operator.
To do this, you must answer the letter that you will receive after ordering tickets on the Tutu.ru website.
Indicate the message “Ticket Return” in the subject line and briefly describe your situation. Our specialists will contact you.
The letter that you will receive after the order will contain the contacts of the partner agency through which the ticket is issued. You can contact him directly.
How to change the date of birth and passport number on the ticket?
Such changes can most often be made to an already issued ticket.
To do this, contact the operator as soon as possible. His contacts will be in a letter that you will receive after ordering tickets on the Tutu.ru website.
- the identity card specified in the order
- birth certificate when traveling with children,
- printed itinerary receipt (optional).
What you can take on a plane
Carry-on items are the things you take with you to the cabin. The norm of weight of hand luggage can vary from 5 to 10 kg, and its size most often should not exceed the sum of three measurements (length, width and height) from 115 to 203 cm (depending on the airline). Ladies' bag does not belong to hand luggage and is carried freely.
The bag that you take with you on the plane should not have knives, scissors, drugs, aerosols, or cosmetics. Alcohol from duty free shops can only be transported in sealed bags.
How to pay baggage at the airport
If the weight of baggage exceeds the norms established by the airline (most often - 20-23 kg), you need to pay for each kilogram of excess. In addition, many Russian and foreign airlines, as well as low-cost airlines, have tariffs that do not include free baggage allowance and must be paid separately as an additional service.
Baggage must be checked in at the airport at a separate Drop-off check-in counter. If you cannot print your boarding pass, you can get it at the airline’s usual check-in counter, and check in and check in your luggage there.
Where to find out your arrival time if you are meeting
You can find out the aircraft arrival time on the airport's online scoreboard. The Tutu.ru website has an online scoreboard of the main Russian and foreign airports.
You can find out the exit number (gate) on the arrival board at the airport. This number is located next to the information about the arriving flight.
What to do if the flight is canceled
If the flight was canceled more than 24 hours before departure, then passengers are transferred to similar flights of the airline. The costs are borne by the carrier, for the passenger the service is free. If none of the options offered by the airline suits you, most airlines may have a “forced return”. After confirmation of the airline, the money will be returned to your account. Sometimes it can take several weeks.
How to check in at the airport
Online check-in is available on the websites of most airlines. Most often, it opens 23 hours before the flight. You can go through it no later than 1 hour before departure.
To check in at the airport you will need:
Khanty-Mansiysk Airport was launched in 1940 and began to act as a civilian airport. He underwent reconstruction several times. The reconstruction was first carried out after the discovery of an oil field in 1970. At this time, it became clear that it was necessary to establish a stable communication between neighboring and distant regions, the number of flights increased.
The next large-scale reconstruction took place in 2001. This was due to the need for technical modernization. As a result, a modern aerocomplex was created, with a station designed for better and faster passenger service.
In 2004, the airport began to fly to airports in other countries. Although the airport became international in 2004, most flights still depart to Russian cities. The main directions are Moscow, Yekaterinburg, Tyumen. There are seasonal flights to Sochi and Anapa.
The airport has a single terminal, designed mainly for domestic flights. The terminal also serves rare international flights.
In the air complex of Khanty-Mansiysk, they offer the following services:
- the opportunity to spend time in the comfortable conditions of the Sokol bar; the bar offers a flexible system of discounts;
- the first-aid post is working;
- there is a room for passengers with children;
- you can use the services of the business lounge;
- there is a hotel with breakfast service for early check-in (you need to make a reservation);
- round the clock luggage room.